Hotel details that are most likely to be criticized by customers
When checking into a hotel, the seemingly inconspicuous details are the most impressive. Good details can greatly add points to the hotel, and those details that make people uncomfortable are often the most likely to annoy guests. negative reviews.
01 WiFi login is complicated
If the data traffic of the monthly mobile phone package is not too much to use up, guests will definitely want to quickly connect to the hotel WiFi after entering the hotel. However, the WiFi passwords of some hotels are deeply hidden, and the staff do not prompt them. Some hotels also require When a customer logs into a certain webpage and enters a verification code, the process is cumbersome and the customer complains about the trouble.
Correct approach: Place the materials in a conspicuous location in the guest room, allowing guests to scan the code to connect to WIFI with one click, which is faster and more worry-free.
02 Mineral water for a fee
In fact, the cost of a bottle of mineral water is not much, but in some hotel rooms, not only are they not provided free of charge, but the price of a bottle of water is much higher than the market price, which gives guests a very unfriendly feeling. Properly providing a few bottles of free water can increase the customer’s goodwill. Even if the hotel does not want to provide it for free, don’t think of raising the price to make this money. In exchange, it is likely to be negative reviews from customers.
03 Complex light control
The light switches in some hotels are too fancy and unnecessary. The most important thing is that they are convenient for guests to use. On the other hand, if the design is unreasonable, guests will have to study for a long time to understand how to use them, and it will take many trials to succeed, which will make people irritated. If there are too many switches, there must be obvious signs to remind guests.
04 Air conditioners and other equipment are too noisy
The basic function of a guest room is to create a comfortable resting and sleeping space for guests. If the air conditioner makes too much noise, it will definitely be a torture for guests. The hotel engineering department must regularly inspect the air-conditioning system to check whether the cooling and heating functions are operating normally, whether there are any problems such as water seepage and noise, and make timely repairs.
05 Hair dryer is difficult to use
Many guests return to the hotel very late after a day of fun. After washing their hair, they must blow dry immediately before going to sleep comfortably. If the hair dryer is not powerful or broken, drying the hair will be very laborious and the experience will be poor. When cleaning the hair dryer, the cleaning staff should test its performance to ensure that it can be used by subsequent guests. In order to ensure that the hair dryer is dry, some hotels will also put the hair dryer in a cabinet outside the bathroom. In this case, guests must be reminded, otherwise the guest will have to look for it for a long time, which will affect their mood.
The end
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